Website hosting support without moving your site
You do not need to move a working website just because nobody wants responsibility for the hosting account. Our Hosting Support plan is £39 a month or £390 a year. You keep your current provider and hosting agreement while we manage the technical side.
The service works with UK and global hosting providers. That includes conventional shared hosting, VPS accounts and hosting controlled through systems such as cPanel or Plesk, provided we can obtain the administrative access needed to diagnose the problem.
That distinction matters. A hosting company normally maintains its own infrastructure, but problems involving your individual account, website configuration, DNS or email can still need somebody to investigate both sides. We handle that work instead of treating the server and website as unrelated problems.
What our hosting support covers
We deal with the hosting tasks that can have a direct effect on whether your website and business email continue to work properly.
- SSL certificates: management and renewal so HTTPS remains correctly configured.
- DNS and domains: changes to records and technical domain management, including records used by websites and email.
- Server troubleshooting: investigation of hosting errors, resource problems, server configuration and other account-level faults.
- Email: mailbox setup and basic deliverability work, including the DNS configuration used by common email services.
- Hosting management: server updates and routine technical administration within the hosting environment.
- Migration help: practical support when the existing provider is no longer suitable.
DNS deserves particular care because one domain can control several services. Changing an A, AAAA, CNAME, MX or TXT record without checking what already depends on it can affect the website, mail delivery or third-party services. The National Cyber Security Centre also recommends protecting access to domain management accounts because loss of control over a domain can disrupt websites and email.
If your main problem is email authentication rather than hosting itself, see our email deliverability service.
How we diagnose hosting problems
A visible error page is often only the last symptom in a longer chain. A 500 response, for example, might come from PHP, an application error, file permissions, a server rule or exhausted resources. Repeatedly reinstalling plugins or clearing caches does not identify which layer is actually failing.
We start with evidence. Depending on the problem, that can mean checking HTTP status codes, server and application logs, PHP configuration, disk and memory limits, DNS resolution, certificate status and the behaviour of the site outside its normal cache.
For WordPress sites, the server environment matters as well as the CMS. WordPress currently recommends PHP 8.3 or later, MariaDB 10.11 or later or MySQL 8.0 or later, together with HTTPS support. Older environments may continue to run a site, but compatibility is not the same as receiving current security support. PHP publishes the support dates for each release branch, so version decisions should be based on the application and its dependencies rather than simply selecting the newest version in a control panel.
If a PHP change requires compatibility work, our PHP upgrade service covers testing and code fixes before the production version is changed.
Hosting, DNS and email need to be treated as one system
A business website rarely depends on one supplier. The domain might be registered with one company, DNS hosted somewhere else, the website on another server and email handled by Microsoft or Google. A problem introduced in one account can therefore appear to be a fault in another.
That is why we check dependencies before making hosting changes. Moving DNS without preserving MX records can interrupt email. Changing nameservers can remove verification records used by third-party systems. Replacing a certificate or changing the PHP version can expose an application problem that was previously hidden.
Domain security is also part of sensible hosting administration. NCSC guidance recommends securing the account used to manage a public domain, including appropriate account protection such as two-step verification where the registrar supports it.
If you would rather move the website onto hosting that we manage directly, compare this service with Managed WordPress Hosting. There is no requirement to move simply to use hosting support.
When changing host is the better option
Support can solve configuration problems, but it cannot turn unsuitable infrastructure into the right platform indefinitely. Repeated resource limits, unsupported server software, persistent reliability problems or restrictions that prevent necessary configuration can all justify a move.
We first establish whether the host is actually responsible. A slow WordPress site can be caused by the application, database queries, large images or third-party scripts just as easily as the server. Likewise, an intermittent error can come from an overloaded account or from application code that fails only under particular requests.
If the evidence points to the hosting environment, we can help with the move rather than continuing to patch around the limitation. Our website migration service includes a pre-migration backup, DNS cutover, SSL and email reconfiguration, testing of key pages and 14 days of aftercare.
For businesses that want to keep their current provider, Hosting Support remains £39 a month or £390 a year. Full plan details are available on our pricing page.